Minding Your Manners – Listen Up

Kyle Bernstein Being a good friend means being an empathetic ear.  Coincidentally, expert and active listeners also make excellent spouses, managers, employees, and relatives.  People that listen well are easy to talk to and put the speaker at ease, making exchanges simpler and more effective. Listening is a valuable skill we are expected to develop […]

TTC Apologizes, but it's NOT ENOUGH!

Cynthia Cheng According to the Toronto Star, the TTC (Toronto Transit Commission) is apologizing for the so-called “missteps” of the past little while.  They are apparently going to increase the number of fare machines, improve customer service, install better microphones at fare booths among other things (including overhauling and retraining staff – training is definitely […]

Minding Your Manners – “Next” : The Other Four-Letter-Word

Kyle Bernstein We’ve all been there.  You’re patiently waiting in the “10 items or less” lane with your basket which contains exactly nine items.  You are certain of this because you’ve watched the eyes of the patron behind you count and recount them in an attempt to have you booted from the line.  Your basket seems […]

Majority Still Think Thank You Notes Necessary

…though not everyone thinks handwritten notes are necessary.  In total, 46.4% believe that handwritten notes are especially necessarily for gifts or being a guest at someone’s home, but e-mail thanks are sufficient for job interviews – after all decisions are made fairly quickly.  32.1% believe that handwritten notes are always necessary, because it’s more personal.  […]

Poll: Handwritten Thank You Notes – Still Necessary?

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